1. What is the Minimum Order Quantity (MOQ)?
The MOQ for Silver items is 20pcs, and for Brass items, it is 30pcs. We allow mixing of colors and sizes, and samples can be provided upon request.
2. How can I place an order?
Contact us for a quotation. Once the price is confirmed, we will provide a proforma invoice. After the deposit is received, production begins. The final balance is due one week before the order is ready for shipment.
3. What are the accepted payment terms?
We accept Western Union, Paypal, and Bank Transfers. Our standard terms are a 30% deposit in advance, with the remaining 70% balance paid before delivery.
4. How long does delivery take?
For sample orders, the lead time is 15-20 days after the deposit. For bulk orders, the delivery time is generally 30-40 days after the deposit is confirmed.
5. Do you offer OEM or ODM services?
Yes, OEM and ODM projects are highly welcome. Approximately 60% of our production is custom orders, and we have 20 professional designers ready to bring your unique designs to life.
6. Which shipping methods do you use?
Once the balance payment is received, we ship orders globally using reliable international couriers such as UPS, DHL, and FEDEX to ensure timely delivery.